Frequently Asked Questions
Do You Ship Internationally?
Unfortunately, at this point we cannot accept international orders.
When Will My Order Be Processed?
Orders are processed Monday through Friday from 9AM-5PM and shipped within 1-2 business days of receiving them.
We do not process orders on the weekends or national holidays.
If you have any questions regarding when you're order will be shipped out you are welcome to contact us at customerservice@hiside.cc or give us a call.
Where Is My Order?
If you have any questions regarding the status of your order please refer to the your tracking number, which can be found in your notification of shipment email and visit the UPS tracking link:http://www.ups.com/WebTracking/track?loc=en_GB
We are also happy to assist you via email at customerservice@hiside.cc or give us a call:
What's Your Policy On Returns?
We will happily accept returns for a full refund within 30 business days. The product must be clean, unworn, undamaged and returned with all tags and original packaging. Please allow seven days for returns to be processed. Please note though that during high season it could take as long as 14.
How Do I Make A Return?
Please address all returns to:
HiSide Customer Service
400 E 55TH #12B
NY NY 10022
Unfortunately we do not offer free shipping on returns at this point. Please be sure to keep your tracking number to ensure that the package is returned to us. We cannot be responsible for packages that we personally do not ship.
Privacy Policy
Information that is gathered from visitors
- In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.
- Cookies may be used to remember visitor preferences when interacting with the website.
- Where registration is required, the visitor's email and a username will be stored on the server.
How the information is used
– The information is used to enhance the vistor's experience when using the website to display personalized content and possibly advertising.
– E-mail addresses will not be sold, rented or leased to 3rd parties.
– E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
Visitor options
– If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in the e-mail that you receive.
– You may be able to block cookies via your browser settings, but this may prevent you from access to certain features of the website.
Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.